Terms & Conditions

    1. Your access to and use of www.oisolutions.co.uk (“the Website”) and any Services referred to in Clause 2, is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using this Website.
    2. We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.
    1. The Website may provide communication tools such as email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities (“the Services”) designed to enable you to communicate with others. Unless stated otherwise the Services are for your personal and non-commercial use only.
  • PRODUCTS including economi solutions office printer and supplies services
    Our Agreement with You
    economi solutions is a brand for products sold by o i solutions limited operating from Durrant House, 10 Western Road, Branksome Park, Poole, Dorset. BH13 7BW.
    Registered Offices: 31-33 Commercial Road, Poole BH14 0HU.
    economi solutions provide our products or services to you subject to these Terms and Conditions. You agree that if you visit our web site, or we supply any of our products or services to you, you accept these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions then you may not use our web site or order products or services from us.
    We may change these sale conditions at any time, and any changes will take effect on the date they are posted on our web site. Those changes will not affect any orders you submitted before the change.
    Your order

    1. Your order to us is your offer to purchase the goods on the sale conditions explained on this site, subject to our acceptance. You are entitled to withdraw your offer at any time up to moment that we accept it.
      Customer Exchanges
    2. You have 7 working days to exchange get a refund with our Customer Guarantee to you (excluding any carriage charges incurred). Return the unused item(s) in their original packaging to economi solutions accompanied with the receipt/invoice and we will be happy to offer you an exchange or refund.
    3. The goods will be the make and model of goods specified in the ordering web pages, will correspond to the essential characteristics, description and specification set out in our web site at the time of order. We will not be responsible for variations between the description of the goods on our web site and the manufacturer’s specifications, and the latter shall prevail. We will also not be responsible for minor variations in specification, colour or other design features, and no such minor variation shall entitle you to rescind the contract, reject the goods or be the subject of any claim against us.
      Delivery Costs
    4. This is either free of charge or specified at the time of purchase, it is normally free of charge.
      Delivery Days
    5. We only deliver on working days, being Monday to Friday, excluding public and bank holidays, within the working hours 9am and 5pm. Any statements as to delivery within a number of days should be read as working days, and if a bank or other public holiday falls within any delivery period then you should allow an extra two working days for delivery. If you order after noon, please calculate your delivery time as if your order had been placed the following working day.
      Failure to Receive the Goods
    6. If delivery is attempted within our stated delivery hours and you are not present to collect the goods or you unreasonably refuse to take delivery of the goods, then we may charge you our reasonable costs of returning the goods to the depot, our reasonable costs of storage, and our reasonable charge for re-delivering the goods at another time. We will give you the option of collecting the goods from our depot or requesting further delivery attempts (at reasonable charge). We will store the goods for a maximum of 2 months, after which we may sell the goods and account to you for the proceeds less our reasonable storage costs.
      Delivery Note
    7. All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the packing list enclosed with your goods, as this will be important if you are returning the goods later on.
      Damaged Goods
    8. All your goods should arrive in perfect condition, however, if you do receive goods that appear to be faulty or damaged, please notify the courier on delivery and advise economi solutions by telephone within 3 working days of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that the goods have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses incurred due to late or incomplete deliveries.
      Returns Procedure
    9. Any products returned unopened, unused and undamaged in line with the Distance Selling Directive are entitled to a full refund of the price of the product if we are informed within 7 working days from receipt. All goods returned must be clearly labelled and have full documentation enclosed including the reason for the return. All returnable goods must be reported to economi solutions. Goods returned without any notice will not be accepted. Carriage charges are non-refundable unless the goods are faulty.
    10. Every effort has been made to ensure that the specifications on this Website are correct at the time of publishing however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.
      Printing & Pricing Errors
    11. In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
      Complaints Procedure
    12. In the event that we fail in meeting our high standards of customer service please contact us via Customer Services in writing by post to the address at the bottom of the page.
      Our cartridges are covered by our 12 Month Warranty see the link on this website or call our team to find out more. For cartridges and all other products we warrant that the goods on delivery will be of the description set out in the contract, will be new, will be in working order and will be free from material damage. Our sole liability and your sole remedy for breach of this warranty shall be to replace the goods with goods which do conform to the contract or take the goods back and refund you all amounts paid by you under the contract (excluding postage).
    13. Under no circumstances shall economi solutions, nor our affiliates, staff, agents or suppliers, be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the use or inability to use the materials available in this site or any linked site, even if we are advised of the possibility thereof, nor for any claim by a third party.
    14. All prices are in pound sterling excluding VAT at the current rate. Payment can be made securely using one of the following methods: MasterCard/Visa/Switch/ Solo/ Maestro card via Paypal or by fax, post or telephone. We also accept cheques, banker’s drafts or electronic bank transfer. All payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment refuses to authorize payment then we have the right to cancel the order. All goods remain the property of economi solutions until full payment has been fulfilled.
      Your Account and Security
    15. When you shop with us on the website all your financial transactions are entirely secure. Online debit and credit payments are processed by Paypal UK via their secure servers. You accept responsibility for the confidentiality of your accountant including the password, you will inform us if anyone has gained access to your details as soon as possible.
    16. This site provides products primarily for the UK. Please contact us if you have a requirement outside of this geography. economi solutions makes no claim for the accuracy of product information on this site with regard to any country outside of the UK.
    17. We aim to hold all items in stock, however should an item be more popular than expected there might be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. The majority of our deliveries are made on the next working day of cleared payment. We will advise regarding the delivery date for out of stock items. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control i.e. acts of God, rioting, floods, fire etc. as a guide. In the unlikely event that your product appears lost or is damaged in transit please contact us.
      Data Protection Policy
    18. Please see our Data Protection Policy on this website.
      Governing Law and Jurisdiction
      The terms and use of this site shall be governed in accordance by the Laws of England and shall be subject to the non exclusive jurisdiction of the English Courts. economi solutions reserves the right to add, delete, modify these Terms and Conditions at any time without any prior notice.
      economi solutions mailroom consumables covered by this limited warranty statement conforms to the manufacturing specifications and will be free from defects in workmanship at the time of shipment and installation valid for a period of one (1) year from the date of original purchase. This warranty does not cover failures resulting from misuse, accident, modification, improper maintenance by you, improper storage or installation, unsuitable physical or operating environment, or damage caused by disasters such as flood, fire, lightening, or improper electrical current. If a claimed defect cannot be identified, you are responsible for the costs incurred.
    19. In the event that a mailroom supplies product is verified and confirmed by our designated technician as the source of any damage to your mail system we will reimburse you for the actual costs of repair (which must be reasonable) that are required to correct damages caused by the mailroom product. Reimbursement of costs is conditional on evidence the mailroom product was the actual cause of damage during the warranty period.
      You should request a written signed statement from the company performing the repair on company letterhead (showing the name and address of the company), stating that our mailroom product was responsible for the damage. Reimbursement is conditional on you providing a statement to us along with all of the following:
      1) written invoice of cost to repair damage caused by use of our product,
      2) receipt showing purchase of our supplies product,
      3) the actual product which was used,
      4) all used machine parts included in the actual cost to repair.
    20. After verification, we will then pay the reasonable repair charges for the mail system.
    1. We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
  • PRIVACY POLICY – see our policy on separate web page
    1. If a particular Service requires you to open an account you will be required to complete the registration process by providing certain information and registering a username and password for use with that Service. You are responsible for maintaining the confidentiality of the username and password and also for all activities which take place under your account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. In no event will www.oisolutions.co.uk be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person´s account at any time, without the express permission of the account holder.
    1. You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials (“the Content”), whether posted publicly or transmitted privately, are the sole responsibility of the person from whom such Content originated. We do not control or endorse the Content and cannot guarantee the accuracy, integrity or quality of such Content and you acknowledge that by using the Services you may be exposed to Content that is offensive and/or indecent. www.oisolutions.co.uk will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Services and you agree to bear all risks associated with the use of any Content, including any reliance on the accuracy or completeness of such Content.
    2. We have no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at our sole discretion, to remove any material that breaches these Terms and Conditions or is otherwise objectionable.
    1. We have the right to terminate your access to any or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. We may also at any time, at our sole discretion, discontinue the Website/Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Website/Services
    1. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.
    1. The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
    2. www.oisolutions.co.uk does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting us a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services. The licence shall be terminated when such Content is deleted from the Services.
    1. You agree to indemnify and hold harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against www.oi-websolutions.co.uk by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by www.oi-websolutions.co.uk in consequence of your breach of these Terms and Conditions.
    1. Use of the Website/Services is at your own risk. The Website/Services are provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
    2. To the extent permitted by law, www.oisolutions.co.uk will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.
    3. www.oisolutions.co.uk makes no warranty that the Website/Services will meet your requirements, that Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected or that the Website/Services or the server that makes them available are free of viruses or anything else which may be harmful or destructive.
    4. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of www.oi-websolutions.co.uk for death or personal injury as a result of the negligence of www.oisolutions.co.uk
    5. Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
    1. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
    1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.Registered In England No. 5338387 Jonsen House 43 Commercial Road Poole Dorset BH14 0HUVAT No.  857 2548 92

      And Offices London.

– See more at: http://oisolutions.co.uk/oiwp/legal/terms-and-conditions.aspx#sthash.lnJ98azO.dpuf