Suggestion Scheme Case Study The Ink Makers Since 1786

Innovation and new product development in action - 3 centuries of innovation tradition

Poole based customer service order line

A SIMPLE CONNECTED MODEL

Customers are the best source of ideas so every day:

• the telephone team tell the directors what customers and prospects think of the products and services
• problems and issues if they arise are dealt with immediately
• these are logged and kept recorded as issues till sorted
• Facebook, Twitter and other Social Media feedback is part of the process
• Ideas are put to the team face to face by the Directors and changes made to working practises
• Rewards and thanks are visible and in work place
• The CRM is linked to the Contact Management and Social Media tools
• The process evolves and changes every day

Contact the company direct if you wish to find out more. Call Mel Simpson at The Ink Makers.
You can even save money on your franking and ink jet cartridges!
www.theinkmakers.com

or email mel@druckfarbendigital.com

Telephone 0808 178 1888