o i solutions limited Privacy Policy and Cookies

Your Privacy

o i solutions limited will respect your personal information and undertake to comply with all applicable UK Data Protection legislation currently in force including GDPR. Our company has a GDPR Data Protection Compliance Process you can view here.

You agree that all personal information provided by you either through this website or in writing may be used by o i solutions limited solely for the purpose of communicating back to you.

Other than as required by law, or as permitted under these user conditions, o i solutions limited will not disclose your registration details to any third party without your permission.

Any news updates or marketing we undertake will be to those people who individually decide to opt-in to each specific communication type or event. If having opted-in you then object to your data being held by us, we will cease to process it, and delete it if you request, immediately. Contact us on our contact us page to do this.

Lawful Basis for Processing Personal Data – in accordance with GDPR

ois store only limited essential personal information as follows. Contractual information is stored as a necessity for the purpose of a contract. And business emails. Personal data where recorded will require a written email confirmation authority for specific purpose. As soon as any data is redundant it will be destroyed or removed.

Subject Access Requests – Your Data

If you think we have your personal data and want it removed, contact us here on our contact us page and we will do it within 48 hours.

How to Unsubscribe, Remove Your Data or Cancel

If you know you have a subscription with us, email us on our contact us page and write, “please unsubscribe” and state what the specific service, contract or arrangement you have with us is, or you believe you have with us is.

Newsletter Or Communications

Any newsletter or communications we organise will be for clearly described ie for a specific topic, for you to subscribe to. Renewal will be required at least every three years.

WordPress

We use a third party service, WordPress.com, to publish our website and blog. These sites are hosted at WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice.

People who contact us via social media

We use a third party provider, Hootsuite to manage our social media interactions. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

People who call our telephone contact number

When you call us we do not retain any information from the calls or record them.

People who email us

Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who make a complaint to us and enquiries

If we receive a complaint from a person we make up a file containing the details of the complaint. This will contain the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

People who use o i solutions limited services

We offer various services to the public. We use a third party to deal with some marketing services requests, but they do not have access to personal data. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 14th September 2017.

How to contact us

If you want to request information about our privacy policy you can email or write to our registered office address 14 West Way, Broadstone, Dorset BH18 9LR

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type – also information on your journey through this website – for our own website analysis.

Cookies contain information that is transferred to your computer\’s hard drive.

They help us:

to improve our site and

to estimate our audience size and usage pattern and

to store information about your preferences, and

so allow us to customise our site accordingly.

The Google Analytics cookie is the only one being used by this website – it will contain no personal information about yourself and has no interest in anything other than analysing your visit to this website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.

Peter Eales

MD o i solutions limited
This update – 3rd January 2018